Privacy Policy

Welcome to Hemvi. Your privacy is important to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Company Information

Store Name: Hemvi
Company: HORIZONEX RETAIL LTD
Company Number: 16874272
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@hemvi.shop

2. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

Web browser
IP address
Time zone
Cookies installed on your device

Additionally, as you browse the website, we collect information about:

Individual web pages or products you view
Websites or search terms that referred you to our site
Information about how you interact with the site

We refer to this automatically collected information as Device Information.

When you make or attempt to make a purchase, we collect certain information from you, including:

Full name
Billing address
Shipping address
Payment information
Email address
Phone number

We refer to this information as Order Information.

3. How We Use Your Information

We use the Order Information that we collect to:

Process and fulfill your orders
Process payments
Arrange shipping and delivery
Provide order confirmations and invoices
Communicate with you
Screen orders for potential risk or fraud

We use Device Information to:

Improve and optimize our website
Analyze customer browsing behavior
Evaluate marketing and advertising campaigns

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our business and provide our services, such as:

Payment processors
Shipping carriers
Website analytics providers

These partners only receive the information necessary to perform their services.

We may also share information if required to comply with applicable laws, regulations, or legal requests.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand customer behavior and improve our services.

You can disable cookies through your browser settings at any time.

6. Data Retention

When you place an order through our website, we maintain your Order Information for our records unless and until you ask us to delete this information.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Restrict or object to certain processing activities

To exercise these rights, please contact us using the information below.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, or disclosure.