Return & Refund Policy

Thank you for shopping at Hemvi. If you are not completely satisfied with your purchase, we are here to help.

1. Company Information

Store Name: Hemvi
Company: HORIZONEX RETAIL LTD
Company Number: 16874272
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@hemvi.shop

2. Return Eligibility

Customers may request a return within 30 days after receiving the product.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in the original packaging

• Proof of purchase must be provided

Returns sent without contacting us first may not be accepted.

3. Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If approved, your refund will be processed and the amount will be returned to your original payment method within several business days.

4. Non-Refundable Situations

Refunds may not be granted if:

• The product shows signs of use or damage caused by the customer

• The return request is made after the 30-day return period

• The item is returned without original packaging

5. Damaged or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours after delivery.

We will evaluate the situation and offer a replacement or full refund when appropriate.

6. Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

Shipping costs are non-refundable unless the error was caused by us.

7. Contact Information

If you have any questions about returns or refunds, please contact us:

Email: support@hemvi.shop

Company: HORIZONEX RETAIL LTD
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom